Support

Write to support@hanzibyheart.com. Tell us briefly what happened and what you expected; the app and iOS versions help. Please do not send passwords or complete payment details.

I paid, but Premium is missing

Tap Restore purchases in the app and use the Apple Account you paid with.

How do I cancel my subscription?

In your Apple Account under Subscriptions. Deleting the app or your Hanzi By Heart account does not cancel it.

How do I get a refund?

Apple handles the payment. Request a refund through Apple’s Report a Problem. Your statutory rights for faults remain unaffected; you can also contact us about those.

How do I delete my account?

In the app under Settings → Account. The privacy policy explains what is deleted. This does not cancel an App Store subscription. For other privacy requests, write to the address above.

A word or translation is wrong

Open the word in the app, tap Report a problem and briefly describe what is wrong.